If there is an issue related to your website, emails, or SSL, having multiple providers will delay solving such issues. It can be unclear what the issue is, or who is responsible for resolving it, especially if different components of your website are with different providers. How will you know who to contact?
If your site is not accessible (offline) and you contact us to resolve it and we discover the issue is related to a service you have with another provider we will invoice for the time spent at our standard hourly rate. We are not responsible for resolving issues or managing the services you have with other providers. We will not request access to, or log into your account with other providers. If settings need to be changed we will provide advice. If you request we liaise with your 3rd party provider via email or phone to discuss potential issues, provide advice or instructions this will be at our standard hourly rate.
Our wholesaler for domain names, web and email hosting and SSL certificates is GravIT. They are a Geelong Company. Your website and emails will be hosted in their Melbourne-Based data centre, your websites will be served with the best possible speed and have the best possible uptime. They don’t rent 3rd party infrastructure, they own and maintain it themselves. You can be confident in receiving high quality service. At Evolution we will never on-sell inferior services, nor do we receive affiliate commissions.
GravIT are a Geelong based company with 24/7 support the team at Evolution have full access to all settings via our own console so we have the ability to solve issues for you, which would not be the case if your hosted elsewhere, you would be responsible for providing access credentials and any communication with your hosting provider if/when an issues arises. This applies for Domains registered with providers other than GravIT too.
After hours: Website, hosting or email related issues: If you experience technical difficulties outside business hours please phone 03 5222 3328 and leave a message. We are notified immediately if a message is received and the after hours on duty technician will contact you if the matter is urgent.
The domain fees are an all inclusive fee for 2 years, which includes:
If we don’t manage your domain please keep in mind that any tasks listed in the above dot points would be your (and/or your service providers) responsibility. We are not responsible for managing the services you have with other providers.
Issue: If your domain provider performs updates to settings related to your domain (DNS) and doesn’t inform you (or us) your emails may stop working:
Issue: Emails from your website’s contact form may be rejected by your hosting provider and may not come through to your inbox: